- Marketing and program development
- Selection, training & support of Practice Marketing Specialists
- Customer Service initiatives and patient alumni programs
- Negotiating managed care contracts and payer relations
- Training and staff development in the referral and payer relations process
- Optimal reimbursement and documentation strategies
- Lobbying and advocacy for therapy services
She is also a guest lecturer and recent recipient of PT Alumni of the Year Award at her alma mater Northwestern University in Chicago. Her expertise ranges from professional referral relations, marketing & customer service and practice start-ups. Dr. Steffes has addressed private practices, hospital systems, professional associations and therapy networks in over thirty states.